Privacy & Cookies
COMPLEX LAW LTD Company number 06938570 (“the Company”) is committed to protecting and
respecting your privacy. Our Privacy Policy details how we
use any personal information you provide to us and the
procedures we have in place to safeguard your data.
The
Company is registered under the Data Protection Act 2018
(the “Act”) ICO Registration . The Privacy Policy may be
amended periodically without notice to you. The most recent
terms will apply to you, from the date of the change, in
relation to your use of the Company website (the “Site”) and
continued use of the Site will imply that you agree to any
such changes.
By using the Site you agree to the
Company using your data as set out in the Privacy Policy.
Any pages collecting personal data from you will have a link
to this Privacy Policy.
By using the Company
website you agree that the Company may hold and use the
personal information which you supply to us in accordance
with this Privacy Policy.
The Company will use
the personal information to supply such services/documents
to you, to contact you as required (including use in the
establishment/maintenance of our client contact/marketing
databases) and, if appropriate, to arrange payments to/from
you.
The personal information may be disclosed
where disclosure is reasonably required for our business
purposes. For example, as part of a reconstruction,
amalgamation or the sale of the whole or a substantial part
of our business undertaking.
If you provide any
information about your racial or ethnic origin, your
political opinions or associations, religious beliefs,
medical conditions, sexual orientation, the commission or
alleged commission by you, the disposal of such proceedings;
you consent to our processing that information for the
purposes described above.
We may use demographic
information to help improve overall user experience.
We
will disclose personal data to our partner Valifi Ltd/Valid8
IP Ltd for the provision of credit report information which
may include Equifax Ltd, Experian Ltd, TransUnion. If you’d
like to understand how the credit reference agencies use and
share personal data (including the legitimate interests they
pursue) please read the Credit Reference Agency Information
Notice (CRAIN) .
Telephone calls may be recorded
and monitored for training and quality purposes.
Any
personal information sent in respect of employment
opportunities will be used for administration and management
purposes and statistical analysis. If your application is
unsuccessful, we will hold your information for a reasonable
period in accordance with legal requirements. We may also
contact you if other job opportunities arise in the future
which we feel may be suitable for you.
Accessing your data
It is your right to know what data we hold on you. If you
would like to know what data we hold on you, email us at
info@moneysavingexpertips.com or call us on
to ask for a Subject
Access Request form. While it isn’t necessary for you to use
that form it will speed up your request as it will make sure
that we have all of the information that we need.
Where we store it
Our storage servers are based in the UK. We have back-up
systems and these are managed and supported by our IT
support partner, Seriun Ltd. Where we maintain paper copies
they are held in our offices, or at storage facilities that
we are confident have sufficient security measures.
How we look after it
We work with external agencies who confirm that we are doing
all of the things that we should be doing. This means that
from time to time, they come in to check our files. There is
a possibility that yours may be one of the files that they
look at. Any external agency who comes in to look at our
files has signed an agreement with us to maintain
confidentiality. We regularly train all of our staff in Data
Protection and Information Security so they are all aware of
how important your data is.
We do use email and
electronic systems and some of these are held outside of the
EEA. We take great care in how we choose companies to work
with and make sure that they respect your data as much as we
do. In order to be able to conduct your case, we do need
your permission to be able to transfer and hold your data
outside of the EEA and you give us this when you sign our
retainer documentation.
Access to our systems is
highly restricted and the firms who have access to our
systems in order to provide us with support have all signed
confidentiality agreements with us to protect your data.
When we dispose of it
So that we would be able to answer questions should you
return to us after your case is finished, we will hold your
full file in electronic format for the minimum length of
time required. For example, if you are contacting us about a
litigation claim, we will hold your file until 6 years after
the closure of your case except if the matter involves a
child or a person designated by the Courts as a protected
party. These matters are subject to longer retention
periods. The same time limits apply for enquiries to us.
Further information of exactly which time limits apply to
your case is included in our terms of business.
Unless
you specifically request otherwise, we will maintain your
file. This holds your basic contact information and is used
as a file that we can associate different cases with you. If
you would rather us delete this information at the same time
as we securely dispose of your matter file, please let us
know at
info@moneysavingexpertips.com.
We do
not routinely delete our emails. If you would like us to
search for and delete any emails relating to your file,
please let us know and we will endeavour to locate and
delete all of these when we delete your file.
Your rights under the UK General Data Protection Regulation (UK GDPR)
The UK GDPR provides eight rights for individuals regarding their data:
- The right to be informed;
- The right of access;
- The right to rectification;
- The right to erase;
- The right to restrict processing;
- The right to data portability;
- The right to object;
- Rights in relation to automated decision making and profiling.
Cookies Policy (information our website collects from you)
What is a cookie?
Cookies are used to improve your experience on the web by
e.g. remembering your passwords, enabling you to set the
size of text, or making it easy to add items to a shopping
cart. Analytics cookies which track your behaviour across a
site without identifying you in anyway are collected to help
website owners understand what works well on the site and
what could be improved.
Cookies are small text
files that are stored on the hard drive of your computer /
device so that when you visit a site again it remembers
whether you have been there before and what your preferences
were. Some cookies are only temporary and are deleted at the
point you close your browser. Other cookies are stored for
longer. Some cookies are designed to track your behaviour
and remember what you have been searching for or looking at
online in order to be able to tailor specific content to you
when you visit the site again. The International Chamber of
Commerce (ICC) has produced a guide for website owners (ICC
UK Cookie guide) about the use of cookies and this site
adheres to the guidance provided by them.
Google Analytics
We may periodically use google analytics tracking code to
support google display advertising features. We may also use
cookies for remarketing purposes, including Facebook pixel
and Google remarketing.
Can I opt out of Google remarketing?
You can opt out of Google Marketing Platform’s use of cookies by visiting the Google Marketing Platform opt-out page or the Network Advertising Initiative opt-out page.
How do I stop cookies being installed on my
computer?
You can change your cookie settings in your internet
browser. You can allow or block cookies saved by websites
and you can also clear/remove cookies. Remember, if you do
this, you will be signed out of websites and your saved
preferences could be deleted.
Types of Cookie (as defined by the ICC Cookie guide)
Category 1: Strictly necessary cookies:
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: Performance cookies:
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website you agree that we can place these types of cookies on your device.
Category 3: Functionality cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. By using our website you agree that we can place these types of cookies on your device.
Category 4: Targeting cookies or advertising cookies:
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
How we use cookies:
We only use cookies that enable us to improve your experience using our site or that provide services which you have directly requested (such as logging in to our secure area). We collect anonymous site usage statistics using cookies through Google Analytics which do not identify who you are. These statistics are aggregated so that we can look at ways of improving our website and how it works.